Why Isn't my Financial Aid Paying?
There are a variety of reasons why your financial aid may not have paid to your account yet. Students must take action to accept their financial aid before it will pay, and they must meet certain eligibility requirements.
Please review the items below to ensure these steps have been completed.
Submit Your Free Application for Federal Student Aid with 日本av视频's School Code
Filling out the Free Application for Federal Student Aid is the very first step to get started in the financial aid process, and this must be completed each school year. If you do not have an award offer yet, please double-check that you have filled out the FAFSA at .
Please also double-check that you have 日本av视频 listed on the FAFSA. You can do this by logging back in to the FAFSA and selecting the option to make a FAFSA correction or to add a school code. Once you have 日本av视频 added, click through to the end of the application and re-sign and submit the FAFSA. It can take up to two weeks for this change to come through to our office.
Completed Verification
Occasionally, the federal government may request that we gather more information before we can create an award offer. If you need to provide us with more information, you should receive an email. However, you can always check on any requirements you might have on your Financial Aid Self Service. Please contact our office for any questions on these items and for help getting them taken care of.
You can access your financial aid offer on our student portal. To access the portal, log in to and click on the Dashboard tab. Then, locate the Financial Aid Self Service item on your Dashboard.
Accepted Financial Aid Offer
Before aid can pay to your student billing account, students must accept their financial aid offer. If you go through this step and do not have any aid to accept, this probably means that you have not been awarded yet.
You can access your financial aid offer on our student portal. To access the portal, log in to and click on the Dashboard tab and then locate the Financial Aid Self Service item on your Dashboard. Follow the instructions to access Financial Aid Self Service. If you have not previously logged in to your MyState account, please go to . In the upper right-hand corner, click the "Sign In" button and follow the directions under "MyState First Time Login" on the right.
To accept or decline your financial aid offer once you are logged into your Financial Aid Self Service:
- View the upper right side of the page and ensure you see 日本av视频 and the 2026-2027 Award Year.
- Select View Questions in the red box under 鈥淩esponses Required鈥 and answer the questions (you can omit this step if you previously answered these questions).
- Select the Award Offer tab.
- Use the Take Action drop-down box to accept and decline individual awards.
- Select Submit at the bottom of the page.
Completed Master Promissory Note and Entrance Counseling
Students must complete a Master Promissory Note and Loan Entrance Counseling as first-time borrowers. These two items can be completed at . You will need to log in to this website with your FSA ID. This is the same login you used for your Free Application for Federal Student Aid.
In general, students will only need to fill out each of these one time. However, there may be a few reasons that a student might need to complete a Master Promissory Note again.
Completed Attendance Confirmation
Students must complete the attendance confirmation found in your MyState Dashboard before your federal financial aid will pay to your billing account. This helps us to ensure you are planning to attend during the semester that we are paying your federal aid in.
Enrolled in Minimum Credit Requirements
In order to be eligible for federal loans, you must be enrolled in six undergraduate credits as an undergraduate or five graduate credits as a graduate student. If your credits are a combination of graduate and undergraduate credits, you still need to make sure you are hitting these requirements or you could have your advisor send the Financial Aid Office an email stating that these credits are counting towards your program.
Additionally, for financial aid purposes you may only retake a course after passing it one time for it to count towards your financial aid enrollment. Because of this, some courses that have the same course number each semester but have different course topics could show up as repeats. Please contact our office if you think this is the case for you.
Meeting Satisfactory Academic Progress Standards
In order to be eligible to receive federal aid, you must be meeting the minimum satisfactory academic standards:
GPA:
- Undergraduate students must maintain a cumulative grade-point average of 2.0 or above.
- Graduate students must maintain a cumulative grade-point average of 3.0 or above.
Pace:
All students must successfully complete a minimum 67% of cumulative credits attempted. Pace is calculated by dividing the total number of cumulative credits completed by the total number of cumulative credits attempted.
Maximum credits attempted to complete degree program:
All students must complete their degree program with credits attempted that are no greater than 150% of the number of credits required to earn the degree. The maximum attempted units is calculated by multiplying the minimum units required for the academic program by 150%. For example, most undergraduate degrees require a minimum of 120 credits, so that student can attempt a maximum of 180 credit hours before being suspended from financial aid (120 x 150% = 180). A graduate program that requires 48 credits would allow for a maximum of 72 credits before the student would be suspended from financial aid (48 x 150% = 72).